• Today I fired a client. It's never a pleasant experience seeing all that potential go away - not so much the money, but the potential of the partnership - what we could have brought to the table to help move their business forward beyond what the original contract outlined in tactical implementation. Sometimes they just don't understand. Sometimes the business ethos just doesn't match up. Fair enough.

    Today it was about being forced into working with a supplier who we warned wouldn't deliver and inevitably didn't. Clearly it's not appropriate to go into details but it brings up the question whether the recommendations we make to clients are taken seriously. Are pre-existing relationships with suppliers worth more than with a design partner even if the party in question is not providing products and services in the best interest of the client? Even if we clearly reveal this to the client? In this case, apparently not.